Free for a limited time Standard Shipping for All Orders
Delivery Time = Handling Time + Shipping Time (+ any holidays)
Handling Time
We check inventory every day to ensure that there are sufficient stocks for every product. Most online orders may take up to 3-4 business days to process before shipping from our warehouse (Exclude Weekends)
Shipping Time
Standard Shipping
It will take 10 - 15 days for delivery depends on your location. Due to COVID-19, orders are shipped via UPS or FedEx are also experiencing delivery delays.
Fast Shipping
Generally speaking, it will take 7 - 10 days to arrive. You can track your orders at 17track.net for more information.
Has my order been dispatched yet?
Most orders are generally dispatched within 24 hrs (Excludes Weekend) but may up to 72hrs, sometimes longer. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us at contact us , and we can give you real-time information on whether your order has been dispatched or not. It always takes 1 to 3 days before the package is checked into the carrier's tracking system.
Do your prices include VAT?
My item arrived broken or damaged what can I do?
If your product is damaged please take photos and a video then send them to contact us . We will arrange a new shipment within 48 hrs. We are not responsible for any damages to boxes, cases or other packaging. This is the carrier's responsibility to handle them with care, we have no control over this.
Why did I not receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can not find it, please do let us know.
I don't have a tracking number, when will I get it?
Here at Sweet Rolling, it is our mission to ensure you are happy with our site and your shopping experience. Here's how we make sure you are happy with our site:
30-Day Money Back Guarantee on All Purchases:
All our products come with a 30-Day Money Back Guarantee. If for any reason you are not satisfied with your results within 30 days of receiving your product, you can return your lights for a 100% refund of the price you paid less the original shipping cost. All we require a brief explanation in writing for the reason you’re not satisfied via email. The refund will be processed via the same method used for payment within 48 hours of receiving the returned merchandise. Return merchandise must be in as-new condition, in the original packaging, with the appropriate silicone dildo, power cord and wired speed controller. Return shipping costs are the responsibility of the consumer.
1 Year Limited Warranty:
All of our Sweet Rolling products are under warranty against defects in materials and workmanship for a period of (1) years from the date of original purchase. If damage has been caused by abnormal use, wrong input voltage or violently damage the machine and dildo, etc…, the warranty is void. We reserve the right to refuse warranty repair or replacement service to anyone.
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